Privacy Policy

Last updated: 19 May 2026

1. Introduction

South London Appliance Pros ('we', 'us', or 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or book our domestic appliance repair services.

2. Data We Collect

Contact information: Name, address, email address, and phone number.
Booking details: Type of appliance, fault description, and preferred service time.
Technical data: IP address, browser type, and usage data via cookies.
Communication history: Records of correspondence when you contact us for support or enquiries.

3. How We Use Your Data

Processing your online bookings and managing service appointments.
Sending appointment confirmations and service updates via SMS or email.
Providing repair quotes and processing payments.
Responding to your enquiries and feedback.
Improving our website and service offerings based on usage patterns.

4. Lawful Basis

Contractual obligation: To fulfill the service booking you have made with us.
Legal obligation: To comply with financial and tax reporting requirements.
Legitimate interests: To maintain business records and improve our efficiency.
Consent: Where you have explicitly opted in to receive marketing communications.

5. How We Store and Protect Your Data

We take security seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal data. All online bookings are handled through secure encrypted connections. Your data is stored on secure servers located within the UK or European Economic Area (EEA).

6. Sharing Your Data

Payment processors for secure transactions.
Appointment software providers for managing bookings.
Legal or regulatory authorities if required by law.

7. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, although some features of our booking system may not function correctly if cookies are disabled.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, booking records are kept for 7 years to comply with UK tax records legislation.

9. Your Rights

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your information.

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at: bookings@southlondonappliancepros.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

12. Changes to This Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.